Legal
Refund Policy
Draft — legal review required
This document is a working draft prepared for launch planning. It has not yet been reviewed by legal counsel and should not be treated as final.
Duplicate payment
If you are charged more than once for the same access period, contact Parent Support with your payment reference so it can be reviewed and corrected.
Student ID error
If a payment was applied to the wrong Student ID due to an entry error, contact support promptly so the entitlement can be reviewed.
Failed activation
If payment was confirmed by the payment gateway but access was not applied to your Student ID, contact support with your payment reference for review.
Service outage
If a significant outage prevents access to paid content for an extended period, contact support to discuss options.
How to request a refund
Refund requests are handled through Parent Support on the Contact page. Include your Student ID and payment reference where possible.
Processing timeline
TODO: Actual refund processing timelines depend on the connected payment gateway (PG) and will be documented here once a PG is finalized.