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Math Hero

Legal

Refund Policy

Draft — legal review required

This document is a working draft prepared for launch planning. It has not yet been reviewed by legal counsel and should not be treated as final.

Duplicate payment

If you are charged more than once for the same access period, contact Parent Support with your payment reference so it can be reviewed and corrected.

Student ID error

If a payment was applied to the wrong Student ID due to an entry error, contact support promptly so the entitlement can be reviewed.

Failed activation

If a BPI payment was confirmed but access was not applied to your Student ID, contact Parent Support through the official Facebook Page Messenger with your Student ID and payment receipt.

Service outage

If a significant outage prevents access to paid content for an extended period, contact support to discuss options.

How to request a refund

Refund requests are handled through Parent Support on the Contact page. Include your Student ID and payment reference where possible.

Processing timeline

Payment and refund requests can be submitted through the official Math Hero Facebook Page Messenger. Requests are reviewed based on the verified payment record and Premium usage. Approved refund processing times may vary by bank or payment service.